Fairfield Inn by Marriott Philadelphia West Chester/Exton

Great hotel for a shot stay with kids.

Pros: We've been here twice now, and would come back again. Nice rooms for the price and the breakfast is great. Our kids love it!

Other then the bathroom issue it was a great stay and I’d recommend this hotel to others

Pros: The breakfast worker was super nice and friendly they definitely need to keep him as an employee. Also the desk staff were all well mannered and nice

Cons: The bathroom sliding door. I had to keep it open when my daughter or I would use the bathroom as it was way to hard to open so we would get stuck in there til my significant other would open the door for us.

Comfortable and clean

Pros: It was near everything we needed, staff were friendly, free water bottles as often as you needed, room was nice and comfortable

Cons: Only thing I’d say is that our fridge wasn’t cleaned out. There was the previous guests food leftovers in there which kinda smelled when we opened the fridge. Other than that, it was clean and comfortable

If we go back next spring for the event we attend differently will be booking there.

Pros: Our 9 year old scraped his knee while in town when we got back to the main desk asked if they had a bandaid and the guy pulled a kit out said help yourself take couple extra even though accident didn't even happen on the property. Breakfast staff was very friendly.

Cons: Pool water was a little chilli for being inside but not a deal breaker

Pros: Customer service was exceptional, particularly at continental breakfast. The man running it was extremely polite to guests and clearly took pride in presentation and satisfaction.

Cons: Gym didn’t seem too sanitary. I washed down machine but could tell it hadn’t been done in a while

Pros: Although my overall experience was good and very good, if it were not for the very, very extremely low commode in the bathroom, I would stay again and again. But your toilet is extremely too close to the floor and that is not acceptable.

Cons: See above statement about the extremely low toilet. Too close to the floor.

We do want to come back....

Pros: It was clean and quiet, has a fridge, free breakfast and indoor pool (which we unfortunately didn't have enough time to use). Staff were so sweet and friendly specially the cafeteria lady.

Cons: No bathtub, non-slip shower is available. Missing a Keurig and microwave (a hot water brewing station is available) breakfast ends at 10am. TV was fixed to the counter could not move back a little so not much room for our things (it would be nice if it was attached to the wall, would give more tabletop room to the guests). Only one elevator which is a problem when personnel are using it to do housekeeping.

Pros: Always top notch service from staff and always clean and comfortable. You can tell alot about a place simply by observation- When you have the same employees greeting you that you saw 3 years ago when you stayed for the first time it tells you that the hotel values its employees and their customers...especially in an industry where it is extremely demanding, stressful and has a high turnover rate of employees. I have always stayed here when in town visiting family, and i will continue to do so. Great seeing you again, Ola, and thank you for going above and beyond and beyond as you always do.

Cons: All was ok

Pros: Breakfast was included and was wonderful and well stocked.

Cons: There was no microwave in the room , and there were issues with room lock

Excellent hotel with great service. Nice shopping areas and restaurants nearby.

Pros: This hotel exceeded our expectations. The rooms were clean and perfect for our family with kids. The swimming pool was well cared for, and the staff were very friendly and helpful. The breakfast was great! We will definitely be back.

Cons: Nothing to complain about. Love it!