Cara
9/10
Australia 🇦🇺
Great place to stay with the family. Sizable suites and great amenities.
Pros: From the moment we checked in, the experience was exceptional. Upon arrival, we got upgraded to a two-bedroom suite. The front desk worker was so kind and nice. The room was really clean with loads of room for kids and parents to have their own space. The breakfast was great! Great hot food options including eggs, bacon, sausage, and waffles.
Andrea
9/10
United States 🇺🇸
Pros: Spacious room with everything you need, great facilities (lovely pool, gym, bbq) and the staff were really helpful. It was much nicer than we expected for a side of the road place! Looked like it was great for families - we saw lots of big groups enjoying the pool and bbq, it was a nice vibe.
Cons: The breakfast was ok, it was nice that you can grab stuff to take back to your room but it means it's all pretty low quality stuff and it's a bit of a free for all with kids running around putting 15 pieces of toast on their plates etc. But still perfectly edible and a decent selection.
Indranil
10/10
India 🇮🇳
Sonesta es suites is superb.
Pros: Almost everything. Location, facilities, breakfast, staff... all good
Cons: The first floor is problematic without lift if one has heavy luggage.
Alexandra
8/10
Canada 🇨🇦
Pros: Comfortable bed & good towel service. Quality Cuisinart pot for cooking & solid dishes for dining. Decent breakfast.
Cons: Strange living room furniture that didn't fit in; backless mini stool for an office chair & worn out wooden side table as a coffee table. Vinyl sofa, armchair, & cushions. Missing a luggage rack. Ant traps, indicating a pest problem on the ground floor. No elevators.
Taiwo
8/10
United Kingdom 🇬🇧
Surprising
Pros: We stayed at the suites for 17 nights and this cost £3000 plus however, I was disappointed that Sonesta could not offer me a once-a-week free laundry service of $9 when I asked the Sales Director. I am really disappointed, I would not recommend it. We were also not happy with the kitchen service. It opens 7am to 9am. And once it is 9am, the door is closed. We were in the kitchen a few times at 8.48am and when certain food items are finished, the kitchen staff would refuse to refill them because its 9am the kitchen is closed. But were we already in the kitchen before 9am. It could have been a better experience. We had to get staff at the reception involved to resolve this.
Cons: We stayed at the suites for 17 nights and this cost £3000 plus however, I was disappointed that Sonesta could not offer me a once-a-week free laundry service of $9 when I asked the Sales Director. I am really disappointed, I would not recommend it. We were also not happy with the kitchen service. It opens 7am to 9am. And once it is 9am, the door is closed. We were in the kitchen a few times at 8.48am and when certain food items are finished, the kitchen staff would refuse to refill them because its 9am the kitchen is closed. But were we already in the kitchen before 9am. It could have been a better experience. We had to get staff at the reception involved to resolve this.
Julie
8/10
United Kingdom 🇬🇧
Pros: Clean, good sized room. Outdoor pool simple but good for a dip at the end of the day.
Cons: Breakfast was disappointing - same tacos every day, which isn’t everyone’s first choice for breakfast. Lots of items ran out and breakfast staff very grumpy. Closed the doors at 9am sharp on a busy dining room on a Sunday morning, not great customer service..