Stacy
10/10
United Kingdom 🇬🇧
Unreal.
Pros: Everything, the cleanliness, the staff were incredible I’ve never experienced such great customer service.
Cons: Nothing.
Susanne
10/10
United Kingdom 🇬🇧
A Trip to Remember
Pros: This is an exquisite hotel, in a great location right opposite Central Park on Fifth Ave. They made a wonderful fuss for my son’s 25th birthday and made our stay extra special with beautiful gifts and cake in our room.
Kristina
10/10
Australia 🇦🇺
A bucket list must! Simply divine
Pros: Service from all the employees was exceptional and the bathroom was something I could only dream of having, bed was super comfy, room service was superb!
Cons: The shower head/pressure sucked
Uzay
9/10
Switzerland 🇨🇭
Royal Residence in the heart of New York
Pros: Unique design and concept of this hotel makes it one of a kind for NYC.
Cons: Central location and perfect service.
Gregory
10/10
South Africa 🇿🇦
Pros: We were upgraded because we celebrated our 30th wedding anniversary. It was a fantastic experience.
Cons: The only big problem we have is we were charged double and Booking.com and the Plaza hotel can't settle thex issue. It's been more than a month now and I am owed $ 5000. This is not acceptable. It's a pity because the stay was perfect.
Brooke
10/10
Australia 🇦🇺
Quality stay and felt like kings
Pros: The quality of everything was exceptional. From the moment we pulled up to the front door with the doorman taking our bags to the front desk clerk who even sent up a piece of cake to wish us happy birthday to the comfortable beds and amazing food from room service. Such a treat and will save our penny’s up to come back.
Cons: Only downfall was no pool
Michelle
9/10
United Kingdom 🇬🇧
Iconic hotel with excellent location. Recommend providing residents with complimentary tea and coffee in the room.
Pros: Beautiful hotel and just as iconic as we imagined.
Cons: For the price of the room, there was no complimentary tea or coffee available in the room, found that disappointing.