Truss Hotel Times Square

Pros: The staff made the stay 100000% times better. I have never experienced such amazing people who without fail made us feel comfortable and at home every single day. It was a joy to walk into reception every morning and every time coming back to the hotel. Every single staff member was a delight and went out of their way to make everything better for us when we experienced many trials and tribulations on our trip!!!!!

Cons: Water was not hot enough in the shower is the only complaint, every other thing was perfect.

Pros: Excellent location, walking distance to Times Square but not too loud outside. Comfortable bed, powerful shower and the lifts worked every time.

Cons: We liked everything!

Excellent location and very helpful staff

Pros: Prime location and excellent value. Nice room and big bed. Staff were very friendly for both check in and check out. The bag drop facility was very handy and reasonably priced also. Less than 10 minute walk from Times Square and close to bus terminal making it very easy to get around New York and to JFK

Can thoroughly recommend

Pros: Excellent location and spacious room for a room with 2 beds

Cons: Not possible to adjust water temperature in the shower

Exceptional location, staff were great, clean hotel

Pros: The location is prime, less than a 10 min walk to Maddison square garden and Times Square Plenty of options for food/drink all around the area. Women at reception were really helpful and welcoming

Out of this world my first trip to NYC I loved every bit of it 😀

Pros: Jess the reception lady was amazing she was so kind helpful. Jess went out of her way to help you in every way. All the staff were exceptional 😁 I would definitely stay there next time I’m in the city.

Cons: Every thing was great the cleaning staff cleaned your room every day😁

Great value, super location, friendly staff, huge bed.

Pros: Great location, just a few minutes walk from Times Square, Summit One, Grand Central, Macys and Skyline Walk. The bed was HUGE and the room and bathroom were a great size for the city. Super friendly staff. Would stay again as it was great value for the cost.

Cons: Nothing, it was perfect for our 4 night stay

I came to NY with my daughter and it was an experience of a lifetime. Such great memories we’ll have

Pros: Receptionist were all very helpful, and the location was perfect. We could take a left and walk to Central Park with 25 mins, or take a right down town within an hours walk. Also the tubes were a good choice

Cons: Not many amenities within the hotel, i did read somewhere there was a bar within the hotel, but I didn’t see one. Also no option for food etc.. however plenty of places around to eat. The cost of eating around Times Square was very expensive, and the constant push to tip on top of this was frustrating.

It was nice

Pros: I liked the location, and the fact that house keeping came to my room every single day

Cons: I did not like that at the check in they did not mention do I have gym, restaurant or other facilities? Yes or no?

Great base to explore New York City!

Pros: Truss Hotel Times Square is a great hotel to use as a base to tour New York. The location is very convenient. The hotel is clean and the staff are great. A special mention for the outstanding service from Jessy. She is such a vibrant personality and gave us great advice on the best way to explore the city, where to shop, and how to avoid common scams. Jessy made us feel like family.

Cons: Nothing, Truss Hotel gave me more than what I was expecting.