Mandarin Oriental

Pros: You truly have an outstanding concierge team. The service was absolutely first-class both before and throughout our stay — professional, attentive and seamlessly executed. Everyone was kind, courteous and always available whenever we needed assistance. I would like to extend a special thank you to Colleen, Germán and Michael for their exceptional dedication, attention to detail and unwavering support in every situation.”

Pros: I really like all the stuff - exceptionally nice and pleasant service.

Cons: Price!:)

Great hotel location, an island of quietness & relaxation in Manhattan with stellar service

Pros: Stellar location in Columbus Circle right at the corner of Central Park with excellent views from both the rooms and the breakfast/dining lounge. Excellent service from the entire staff who are very knowledgable and full of little attentions for guests. Rooms are well-equipped, comfortable and a decent size for Manhattan property; in addition, the location of the hotel in the upper floors of the tower make one's stay very calm and quiet, allowing for decent sleep whilst being located in the center of the action. F&B also deserves two thumbs up as their new French chef is very talented, breakfast to dinner has been of excellent quality. Finally the therapists at the spa were are very good. Would definitely stay there again.

Cons: The spa & gym facilities were relatively dated, and most of the spa facilities (e.g. hammam, saunas, etc.) are not accessible to hotel guests unless one books a treatment for an extra charge - not normal and misleading vs what is advertised on the website/Booking.com. Only the gym and an indoor pool that gets very stuffy/greenhouse during summer; also that pool needs to be restricted to adults-only, one kid around and the pool becomes a total mess with water splashes everywhere. This property is also missing a proper restaurant to give to its excellent chef more \

Fantastic all round.

Pros: Asked for a high room as we were on our baby moon, got the top floor with best view the hotel has to offer. Concierge was very helpful with babysitting. Everything was great.

Cons: Had a weird interaction with one of the women at reception where she wouldn't let my wife up to our room as she didn't have her ID... Who takes their ID to breakfast? And why not just call me in the room to verify that my wife is... My wife... Guess that things about being black in America is a real thing.

Memorable!

Pros: This place is amazing! Everything is thoughtful and the staff are so attentive. The kids robe and toys are a beautiful touch.

Cons: Nil

Pros: The location is good and the facilities are modern and comfortable. In general the staff is nice and efficient.

Cons: The restaurant could be better, namely the time you wait to order and to sign the check.

It’s a lovely hotel with excellent staff (for the most part)

Pros: Expensive food across the board. Location by marathon ideal.

Cons: Turndown service came at 9PM each night…way too late…Second night the attendant entered without knocking while we were sleeping. Not good! Service in the restaurant was spotty. Server delivered half our drinks and went to open the presented wine bottle and didn’t return for 20 minutes. He was finding champagne for another customer delaying out toast! Sort of inexcusable??

Pros: All the waitress was great, really helpful during our stay in Mandarin Oriental NY.

Good but expensive

Pros: Location fantastic . Concierge very helpful & knowledgeable

Cons: Lack of menu variety. Menu very expensive

Beautiful hotel, will definitely be back

Pros: The view at breakfast was amazing, the food was also great.

Cons: nothing i can complain about.