Tor-kjetil
10/10
Norway 🇳🇴
A perfect starting point of our excellent vacation in NYC. We will be back!
Pros: We were welcome by lovely and smiling Erin. Our room had a great view and was spacious with a king size bed. We were upgraded from QZ -no extra charge. Situated «in the middle of» Times Square.
Cons: Shower and bathtub was a bit worn. No electrical sockets/ outputs by the bed. Carpet in room appeared worn in some places
Francisco
10/10
Mexico 🇲🇽
Excellent location and amazing views
Pros: Locación, personal amable, excelentes vistas a la ciudad
Cons: Todo estuvo perfecto
Marlentyus
10/10
United States 🇺🇸
Pros: The front desk clerk with butterfly beard such a diva. He deserved a raise for sure and would def recommend to friends and family to stay there instead when visiting NYC.z
Cons: I have zero complaint, prime location, excellent services, clean super neet and tidy everytime we came back to out hotel..
Jennifer
8/10
United Kingdom 🇬🇧
Pros: Perfect location, Lovely hotel furniture a bit dated but normal for NYC, would stay again definitely 😀
Hazel
8/10
United Kingdom 🇬🇧
Pros: The hotel was spotless. Staff very friendly and helpful.
Cons: No kettle in rooms to make a drink.
Fabien
8/10
United Kingdom 🇬🇧
Pros: The location was ideal and the views from the room were amazing. I like the fact that it had sets of massive windows giving me two different views.
Cons: Overall everything was fine - cleanliness of the small details would have been slightly better but still great overall.
Shenna
8/10
United Kingdom 🇬🇧
Perfect location, comfortable & everything we needed
Pros: Location is perfect. Beds are comfortable and rooms spacious. Everything we needed. Also great views with big windows.
Cons: Needs a bit of TLC, such has curtains wouldn’t shut properly due to coming away from rail, water doesn’t drain straight away in bath/ sink. And the baths could do with an upgrade
Patricia
10/10
United Kingdom 🇬🇧
Even though it’s a big hotel as they all are.we felt the customer service was excellent it was a lovely warm room with
Pros: Very comfortable room. But the sofa bed was not comfortable even with two extra duvets to try to make it better. The staff were very helpful tho. It’s a shame the bar and restaurant wasn’t open. Also we didn’t know we had to request tea and coffee making facilities. We asked the next day and acquired them.
Cons: The bar and restaurant not open.