Tempo By Hilton New York Times Square

Will definitely come back!

Pros: Everything! Best location, best service, best vibes

Cons: Wish they had breakfast

Awesome - and right in the centre of Broadway

Pros: Great location and superb people there - really kind

Cons: Nothing !!

A great location,we were concerned it might be nosey being in Times Square but it wasn’t,we were on the 34th floor so ma

Pros: Staff so friendly and helpful,rooms so cosy and comfortable,rooms and hotel beautifully decorated

a very nice and cental based Hotel with very friendliness employees in Manhattan

Pros: the friendliness of the staff was brilliant and nice.

I would absolutely stay here again. I can’t recommend it highly enough. Staff are friendly and helpful, restaurant was a

Pros: Comfort of the room. The bed, pillows and bedding were exceptional. The room has electric blinds that makes the room completely dark. The bathroom was gorgeous and spacious. Products provided were fantastic. The night light in the mirror was a welcome feature. Perfect location and given Times Square is literally on your doorstep it is amazing how quiet the room was

Cons: Nespresso machine in the room but no kettle. No room service.

Great location, modern rooms

Pros: Location, rooms were excellent, staff very helpful

Already booked to stay again!

Pros: Comfortable beds, amazing location, very quiet inside, loved electronic blinds and big shower. Elevator system is clever and avoids long waits. Very clean and modern.

Cons: Bar prices were crazy and some staff disinterested.

just like you imagine a perfect stay on times square in new york

Pros: the view was great, the personal friendly and the room so clean and comfortable- coming back here soon

Cons: /

Hilton never disappointes

Pros: The Location, the quality, the room, the brand, the staff… everything was great

Cons: The room is a little bit small, but it’s OK if you don’t spend too much time in it

“Nice hotel experience, despite several service issues.”

Pros: The cleanliness and security were outstanding. I especially appreciated the safety measures the elevators are monitored by hotel security. You tap your room key, and the security team directs you to a specific elevator to take you to your floor. Although guests stay on different floors, they don’t allow more than two groups (couples, families, etc.) in an elevator at a time. I love how this maintains privacy, and with five elevators available, you never feel crowded or rushed getting to your room. The bellmen are awesome as well very helpful and always ready to assist with arranging rides to the airport or getting around New York. Great service all around!

Cons: While I understand that a 4 p.m. check-in time is standard around the world, I feel that given how busy and expensive this hotel is the check-in process could be improved. Just a thought for management. I also want to mention my interaction with Zay at the front desk. He may be better suited for a position that doesn’t require direct guest interaction because he lacked the professionalism expected at a front desk. When he called “next,” I walked up, greeted him politely with “Good afternoon,” and he responded with, “What do you need?” I was taken aback and said, “I beg your pardon?” Only then did he adjust his tone and explain he was trying to ask whether I needed bag check or check-in. Sir, then that’s what you should have said. I’m not your friend, I’m a guest at the company you work for. Professional development training is definitely needed. I travel often and leave honest reviews everywhere I go. I know it’s December, the festive season, and everyone wants to visit NYC. I’ve been doing this for years, so I understand the crowds. However, I have never seen so many visibly ill people checking into a hotel: sneezing, coughing, stuffing tissues in their noses. It was concerning. If I were in management, I would have immediately instructed all staff to wear masks, and I would have asked sick guests to do the same. It felt unfair and inconsiderate to other travelers. The onsite restaurant has some very nice staff Paula, in particular, was wonderful. I ordered a plain Caesar salad with no meat and no croutons. The gentleman assisting me was pleasant and helpful. But when I returned to my room, I noticed a fishy smell it was anchovies and crouton pieces in the salad. Since I don’t eat any of that, I went right back down, and they apologized and said they would make me another one. However, when I got back to my room again, I realized they had simply picked the anchovies and croutons out and returned the same salad to me. Bizarre, right? And honestly, unsafe.