Lotte New York Palace

Very relaxing and so close to everything

Pros: The location, the beautiful building, good sized rooms for New York and the Christmas decorations

Good value for money, great location, would be nice if they remembered us !

Pros: We stay here 4-5 times a year due to value for money and great location. Also rooms very big and they have a bathtub!

Cons: As we stay so often it would be nice if there was some recognition of our loyalty. No one ever remember we’ve stayed and that’s a shame. We have stayed there at least 20 times.

Pros: Fabulous location and amazing view of St Patricks Cathedral. Exceptional room service. Lovely bar. Would definitely stay here again when visiting NYC!

Pros: The Palace is gorgeous inside and out! The location is perfect to easily get around the city as Grand Central Station is right around the corner. The staff are unlike any others I have encountered on my travels. Truly happy to be there, pleasant and entertaining. My husband and I will definitely be staying here again.

Beautiful, restful environment in the middle of midtown attractions.

Pros: The lobby and courtyard and view of St. Patrick’s were exceptional. Staff was really friendly and helpful. It was really quiet and easy to sleep, relax there. The fitness room was very clean and well equipped.

Cons: I don’t know how thorough room cleaning is because there was a box of Ozempic from a previous guest in our minibar as well as a small suitcase lock just under our bed skirt. Also my elderly mother suggested there be a bath mat or something like it to avoid slipping in tub. The bathroom rug was too big and got caught in door repeatedly.

This stay was still unforgettable and would definitely choose this hotel again in the future.

Pros: The Studio Suite with the cathedral view was EXCEPTIONAL! Waking up to a breathtaking view of the towers of St. Patrick's Cathedral, Radio City Music Hall's iconic neon signage down the road, and the city skyline was a luxury we enjoyed every morning. And when our children went to bed, being able to watch our same view transform by night was a priceless perk we did not take for granted, and thus sat for a few minutes just staring out before we turned down.

Cons: I think a perfect addition to make the room perfect... given the price of the room, the legacy and prestige attached to this hotel and the overall tier of the room... my wife and I both felt a Nespresso machine would be an easy investment for these rooms to completely offer that wonderful touch of being able to brew a shot of coffee while enjoying that view. Complimentary water was welcome, and the mini-bar was there, but complimentary Nespresso is already something most hotels already offer with their rooms. The Palace could benefit a great deal by following suit.

perfect for Christmas

Pros: This is a perfect hotel to stay during Christmas time in NYC, its beautifully decorated and has its own christmas bar outside.

Cons: Its a bit expensive though

Pros: Perfect location. Perfect people. Wonderful room. Will never forget it!

Beautiful New York luxury

Pros: The hotel was out of my budget but I decided to treat myself and it was a treat. The concierge are excellent, I had been in communication with them before I arrived and they were helpful. The bell desk helped me easily get around. Everyone was friendly and helpful. My room was fabulous, on the 33rd floor. Quiet (as I had hoped) and very comfortable. I need to find out what those pillows are! The location is central enough with everything I need nearby or on the property - delicious coffee, Sephora across the street, subway, taxis, etc.

Cons: There was only one complaint. I had ordered a rollaway bed at 5pm before going out. When we returned after 11pm it had still not arrived. However, once I called reception and re-ordered the service was prompt. tough it was't until after 12.30 am that it was sorted out and we could get ready to sleep.

Fancy but expensive, of Gossip Girl/Anna Delvey fame

Pros: Famous property in central location, perfect walk to Broadway and Times Square. Gold room for breakfast and fantastic views.

Cons: The price! Rooms ‘traditional’ and bathroom grand but dated.