Refinery Hotel - New York

A fabulous hotel in every respect unless your room fronts the street

Pros: The size of the room, le labo products and the fact the twin beds were both kings

Cons: The hideous noise from outside. We were 10 floors up but the sound of garbage trucks and sirens was awful

Highly recommended!!!

Pros: Amazing style and comfort, fragrances, soaps! Great location, service, beautiful bar

This isn’t an awful hotel at all. We probably wouldn’t stay here again though. If you are looking for a funky hotel in a

Pros: Fantastic location in midtown near 5th Avenue. We were there Christmas week and so near Bryant Park and Rockefeller centre and department stores so felt very festive. Parker & Quinn (hotel restaurant) food and staff and atmosphere fantastic! Loved it there! Room was huge and cool ! Great decor! Cool, trendy hotel with very large rooms.

Cons: This didn’t seem like a true top 5* hotel to me. I sent about 4 emails to arrange transport to collect us from the airport. The replied to the 2nd one saying the taxi company they use would be in touch, they didn’t get in touch and The Refinery didn’t reply to my further 2 emails chasing it up. In the end we arranged our own taxi after asking re recommendations on social media. Arriving at the hotel and seeing how laid back the staff were it didn’t surprise me about the lack of communication. No doorman. Had to struggle with cases ourselves to reception desk. Reception desk staff were ok but not very interested or friendly. Just not a 5 star super efficient smiley experience (for context we usually stay at The Mercer and it’s a totally different experience there) We left the hotel at 4am and when our final bill was invoiced to us they had charged us for items from the mini bar we had not taken including a bottle or whiskey (check your final invoice carefully !!) Was then a pain to contact them to get the items removed. However when we did get through to them the person we spoke to did immediately remove them ) This wasn’t a great experience though. I feel this needs management to get on their staff to go above and beyond, be really friendly and super efficient and it would then offer a 5 star experience

Pros: Lovely hotel. Clean . Great location. Awesone service . ATTENTION TO DETAILS

Cons: Short stay

Pros: Location is great for midtown. Bryant park / 5th avenue shops and Time square within a few minute walk. Rooftop bar and its view of empire state. Asterios on the rooftop bar makes a mean Negroni! All staff were very accomodating.

We’d definitely return to the Refinery. It was in a great location with really helpful and friendly staff .

Pros: Great location, nice atmosphere and friendly staff.

Cons: Very limited storage in the bedrooms and not many plugs in useful locations!

Was there 6 nights was very comfortable

Pros: When i was checking in the welcome at the reception was great. The lobby is small buy great design quirky and has a vibe Special thanks to bryan and leron

wonderfull

Pros: rooms beutifull decorate, simple but creative and very clean. The staff its a excepcional

Rooftop bar was brilliant

Pros: The rooftop bar was excellent and the service was exceptional. The food at the restaurant and rooftop bar was good. The room was fine and the facilities were OK.

Cons: The room coffee and very sweet creamer were not great - a N’epresso machine would have been perfect. The room was a little bare. As per other reviews, there appears to be an issue between Booking.com and the hotel on Breakfast charges ie what is included vs additional charges, so worth checking.

Pros: A great hotel in a fabulous location, offered free bottled water at reception at any time and free wine every day between 1pm and 7pm! The food in the hotel restaurant was lovely - had a breakfast and a dinner there during our stay when we were too tired to go out anywhere else. The staff were super friendly and helpful. Beds are very comfy and it was clean and the turndown service each night was a lovely touch. Would stay again.

Cons: Our room didn't really get any sunlight so was a little dark but we didn't really spend much time inside apart from sleeping.