W New York - Union Square

Outstanding, beautiful modern hotel. 5 stars!

Pros: The hotel was beautiful, very clean, great products in the bathroom, very big rooms for our family of 4. The staff were outstanding, extremely helpful and friendly. Great location. Can’t wait to return!

Cons: Nothing not to like.

Best place to stay at Union Square area

Pros: This is an excellent hotel in one of my favorite locations in the city, just across Union Square and in walking distance to many coffee places, restaurants, and good stores. New, quite, clean, good service.

Cons: Rooms may be a little dark with very little sunlight. A little too expensive when compared to other hotels on the same category.

Lovely!

Pros: Location perfect. Very friendly helpful staff and doormen Spacious beautiful rooms Although no restaurant access at the moment, complimentary coffee and pastries provided for breakfast on the go

Relaxing and what was needed

Pros: The decor has been amazing and extremely comfortable. Location in the city is good.

Cons: There was some gunge left in the shower that wasn't cleaned. The restaurant was out of commission for refurbishment which was disappointing.

Excellent Location - W Union Sq

Pros: - newly renovated rooms - excellent gym - front desk staff (Margie)

Cons: - no onsite dining - noisy on the lower floors (on the Park Ave South side)

Would definitely reconsider staying again in the next year or so. Very comfy safe stay.

Pros: Perfect location 20-30mins walk to most areas in most directions. Extremely helpful staff, and the small team of 3 that manages the \

Cons: For a new renovation, just completed the toilet seat was falling off, and the shower door is a bit cumbersome to close so water leaks. But house keeping for daily service plus turn down was fantastic.

Pros: Refurbished bedrooms and decor . Location Complimentary pastries and coffee

Cons: Still no lounge areas to relax

Very enjoyable stay in a fantastic hotel.

Pros: Newly renovated. Modern, clean, facilities good and staff friendly.

Cons: Renovations not finished and no access to restaurant however complimentary grab and go breakfast provided. Information and update regarding renovations was clearly communicated in advance.

Loved the W. Would stay again, and have recommended to friends who will be visiting NYC.

Pros: Location was great. We would definitely stay here again and spend more time in Union Square area. We were in Times Square for two plays, so only spent a little time in the Union Square area. The room was very nice. The beds, and bedding, were comfortable. The staff could not have been more helpful and friendly.

Cons: There was no hot water in our sink. Thankfully, the shower had hot water. We assumed it was just an issue with all the renovations.

Lovely welcoming staff

Pros: The staff were so welcoming and friendly. They were incredibly helpful and kind. I was delayed checking out the room and they were so accommodating about it. I'll definitely be back!

Cons: Unfortunately due to renovations no restaurant open